Patient Surgery Scheduling Coordinator- Orthopaedic Surgery- Days

VCU Health; Richmond (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

VCU Health in Richmond seeks a Patient Surgery Scheduling Coordinator to coordinate and schedule surgeries and follow-up appointments for multiple physicians across several sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). The role includes preauthorization/precertification for all surgeries and collaboration with the billing team.

The position requires strong customer service, medical terminology proficiency and experience with third-party insurance.

Qualifications

• Minimum 2 years in a medical office/acute care setting with medical terminology, customer service and scheduling
• Minimum 3 years with third party medical insurance, HMO and managed care

Responsibilities

• Maintain master schedules for each physician by scheduling surgery cases and managing block time
• Respond to inquiries from patients, insurers and PCPs by telephone or written correspondence with quality customer service
• Investigate denials with department billing staff and resubmit appeals as necessary

Skills

Customer service

Medical terminology

Appointment scheduling

Insurance knowledge

Education

High School Diploma or equivalent

Associate Degree in Business Management

Tools

GE/IDX

Cerner

Job description

The Patient Surgery Scheduling Coordinator coordinates and schedule appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.

The Patient Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP’s by telephone and/ or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED

• Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
• Minimum of three (3) years experience with third party medical insurance, HMO and managed care

Experience PREFERRED

• Four (4) years previous experience insurgery scheduling
• Previous experience with CPT and ICD-9 coding for medical claims processing
• Work experience using GE/IDX, Cerner

Education/training REQUIRED

• High School Diploma or equivalent

Education/training PREFERRED

• Associate Degree in Business Management or closely related field from an accredited program

Independent Action(s) Required

• Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
• Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.

Supervisory responsibilities (if applicable)

• N/A

Additional position requirements

• N/A

Age Specific groups served

• All

Physical Requirements (includes Use Of Assistance Devices As Appropriate)

• Physical: Lifting 20-50 lbs.
• Activities: Prolonged sitting
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Compensation Range: $17.50 - $26.39

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days

EEO Employer/Disabled/Protected Veteran