Orthopedic Surgery Scheduler — Multi-Site & Preauthorization

VCU Health; Richmond (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

VCU Health in Richmond seeks a Patient Surgery Scheduling Coordinator to coordinate and schedule surgeries and follow-up appointments for multiple physicians across several sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). The role includes preauthorization/precertification for all surgeries and collaboration with the billing team.

The position requires strong customer service, medical terminology proficiency and experience with third-party insurance.

Qualifications

• Minimum 2 years in a medical office/acute care setting with medical terminology, customer service and scheduling
• Minimum 3 years with third party medical insurance, HMO and managed care

Responsibilities

• Maintain master schedules for each physician by scheduling surgery cases and managing block time
• Respond to inquiries from patients, insurers and PCPs by telephone or written correspondence with quality customer service
• Investigate denials with department billing staff and resubmit appeals as necessary

Skills

Customer service

Medical terminology

Appointment scheduling

Insurance knowledge

Education

High School Diploma or equivalent

Associate Degree in Business Management

Tools

GE/IDX

Cerner

Job description

VCU Health in Richmond seeks a Patient Surgery Scheduling Coordinator to coordinate and schedule surgeries and follow-up appointments for multiple physicians across several sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). The role includes preauthorization/precertification for all surgeries and collaboration with the billing team.

The position requires strong customer service, medical terminology proficiency and experience with third-party insurance.