Patient Service Specialist — Orthopedics & Neurosurgery

Solution for Health International; Nashua (NH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision coverage

403(b) Retirement Savings Plan

Tuition Reimbursement

Paid time off

Life insurance

Job summary

Foundation Medical Partners in Nashua, NH, is seeking a Patient Service Representative for Orthopedics and Neurosurgery. This full-time role focuses on patient registration, scheduling, referrals, and front-desk support in a fast-paced healthcare setting.

You will handle copays, maintain records, and coordinate with care teams while ensuring HIPAA compliance and exceptional customer service. Training and support are provided in a collaborative environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Proficiency with Microsoft Office applications.
• Understanding of medical terminology.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail in managing patient information and documentation.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information to patients.
• Coordinate interpreter services when needed.
• Maintain HIPAA compliance and confidentiality.
• Stay current with EPIC updates and workflow changes.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Reception functions

Microsoft Office

Medical terminology

Communication

Time management

Multitasking

Attention to detail

Teamwork

Independent work

Education

High School Diploma

Tools

EPIC

Job description

Foundation Medical Partners in Nashua, NH, is seeking a Patient Service Representative for Orthopedics and Neurosurgery. This full-time role focuses on patient registration, scheduling, referrals, and front-desk support in a fast-paced healthcare setting.

You will handle copays, maintain records, and coordinate with care teams while ensuring HIPAA compliance and exceptional customer service. Training and support are provided in a collaborative environment.