Practice Associate III: Specialty Coordination (Growth Ladder)

61st Street Service Corporation; New York (NY); On-site; USD 38,572 - 48,216; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is seeking a Practice Associate III – Specialty Coordination to support ColumbiaDoctors, a premier multi-specialty practice in the Northeast. You will coordinate complex scheduling, referrals, and back-office tasks to ensure a superior patient experience from arrival through checkout.

The role requires 5+ years of relevant experience, strong medical terminology knowledge, and excellent communication.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills; ability to set priorities among multiple tasks.
• Excellent customer service orientation and professionalism.
• Strong relationship management and interpersonal skills.
• Ability to mentor teammates and convey a positive image of the practice.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word & Excel) or similar software; willingness to learn new systems.

Responsibilities

• Greet patients and visitors, and answer telephone calls promptly.
• Review daily/weekly schedule for accuracy of visit details and insurance status.
• Obtain registration information and verify insurance eligibility before check-in in the EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations as needed.
• May collect time-of-service and past-due payments; manage the cash drawer in the EHR.
• May rotate to other sites; may serve as Team Lead or Preceptor.
• Assist Supervisor/Manager with special projects as needed.
• Serve as first point of escalation for complex scheduling cases.
• Assist onboarding and training of new staff; mentor Level I/II staff.
• Resolve escalated cases and lead a collaborative team environment.

Skills

Customer service

Scheduling

Organization

Communication

Mentoring

Education

High school diploma

Tools

Microsoft Office (Word & Excel)

Epic/EHR

Job description

61st Street Service Corporation is seeking a Practice Associate III – Specialty Coordination to support ColumbiaDoctors, a premier multi-specialty practice in the Northeast. You will coordinate complex scheduling, referrals, and back-office tasks to ensure a superior patient experience from arrival through checkout.

The role requires 5+ years of relevant experience, strong medical terminology knowledge, and excellent communication.