Orthopedic Patient Support Specialist

Orthopaedics East; Greenville (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental coverage

Life and AD&D insurance

Paid holidays

Paid time off

Job summary

Orthopaedics East in Greenville, NC, is seeking a Phone Support Specialist to serve as the Practice's primary phone operator. You will handle appointment scheduling, medical records requests, and portal setup while ensuring accuracy and confidentiality for patient information.

Responsibilities include verifying insurance referrals, updating patient accounts, and guiding patients through secure messaging. This role emphasizes strong customer service, reliability, and teamwork in a full-time,

Qualifications

• Minimum of one year of medical scheduling experience.
• Strong communication and professional interaction with patients and providers.
• Solid customer service background and skills.
• Strong computer skills and basic technical proficiency.
• Problem-solving ability and reliability in a team setting.

Responsibilities

• Handle inbound and outbound calls as the Practice's phone operator and route to appropriate departments.
• Schedule, verify, reschedule, and cancel patient appointments per scheduling protocols.
• Request required insurance referrals and monitor provider schedules for appropriate bookings.
• Update and verify patient registration information, insurance sets, and patient addresses.
• Assist patients with portal setup, messaging, and accessing records as needed.
• Collect payments by phone and advise on balances per practice procedures.

Skills

Medical scheduling

Customer service

Communication

Data entry

EMR familiarity

Tools

EMR system

Job description

Orthopaedics East in Greenville, NC, is seeking a Phone Support Specialist to serve as the Practice's primary phone operator. You will handle appointment scheduling, medical records requests, and portal setup while ensuring accuracy and confidentiality for patient information.

Responsibilities include verifying insurance referrals, updating patient accounts, and guiding patients through secure messaging. This role emphasizes strong customer service, reliability, and teamwork in a full-time,