Patient Services Scheduler & Support Specialist

Orthopaedics East & Sports Medicine Center; Greenville (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision & Dental coverage

Paid holidays & PTO

401(k) deferral program

Job summary

Orthopaedics East & Sports Medicine Center is seeking a Phone Support Specialist to serve as the primary phone operator for appointment scheduling and medical records requests. The role is based in Greenville, NC and emphasizes accurate information handling and friendly patient interactions.

Responsibilities include coordinating referrals, updating patient records, managing the patient portal, and supporting the practice’s scheduling protocols in a fast-paced environment.

Qualifications

• Minimum of one year of medical scheduling experience.
• Ability to communicate effectively and professionally with providers, patients, and coworkers.
• Strong customer service background and skills.
• Strong computer skills.
• Demonstrated problem-solving skills.
• Demonstrated flexibility as a team member.
• Demonstrated reliability and dependability.

Responsibilities

• Handle inbound and outbound calls and route to appropriate staff.
• Schedule, verify, reschedule, and cancel patient appointments.
• Request necessary insurance referrals for appointments.
• Manage patient accounts and verify registration information.
• Update insurance sets and check eligibility.
• Assist patients with the patient portal setup and messages.
• Collect payments by phone and explain balances.
• Coordinate with Revenue Cycle and Financial Counselor as needed.
• Retrieve and fax medical records and documentation as required.
• Provide language assistance and route interpretation requests to qualified interpreters.

Skills

Active listening

Ownership

Critical thinking

Systems thinking

Reading & writing

Job description

Orthopaedics East & Sports Medicine Center is seeking a Phone Support Specialist to serve as the primary phone operator for appointment scheduling and medical records requests. The role is based in Greenville, NC and emphasizes accurate information handling and friendly patient interactions.

Responsibilities include coordinating referrals, updating patient records, managing the patient portal, and supporting the practice’s scheduling protocols in a fast-paced environment.