Patient Service Coordinator

OrthoBethesda; Bethesda (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K matching

Paid time off

Professional development

Job summary

OrthoBethesda in Bethesda is seeking an experienced Patient Service Coordinator to manage front-office activities and patient flow. You will greet calls, document messages, schedule appointments, collect payments, and verify insurance information to keep visits efficient and accurate.

The role requires strong communication, multi-tasking, and knowledge of medical terminology. A friendly, calm demeanor and proficiency with billing software are essential in this busy practice environment.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to multi-task and remain calm in a busy medical office.
• Proficient with a multi-line telephone system and billing software.
• Familiarity with medical terminology.

Responsibilities

• Receives and directs incoming telephone calls politely.
• Accurately documents messages and forwards to therapists and personnel in a timely manner.
• Checks voicemail boxes regularly and follows up on calls.
• Schedules patient appointments and collects complete demographic and insurance information.
• Explains insurance benefits to patients.
• Manages cancellation list and maintains patient flow.
• Ensures patients sign in and present required referrals.
• Registers new patients and updates patient information in the system.
• Collects co-pays and payments; issues receipts and reconciles logs.
• Follows opening/closing tasks and coordinates supply orders.

Skills

Excellent written and verbal comms

Multi-tasking

Keyboard proficiency

Medical terminology knowledge

Billing software familiarity

Education

High School Diploma

Tools

Billing software

Job description

Who We Are

OrthoBethesda is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. OrthoBethesda is recruiting for an experienced Patient Service Coordinator.

What You Will Do

• Receives and directs incoming telephone calls politely
• Accurately documents messages and forwards to therapists and personnel in a timely manner
• Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
• Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
• Explains insurance benefits to patients
• Manages cancellation list, filling open slots wherever possible
• Ensures that patients sign in
• Ensures patients present with required referrals
• Generates new patients flowsheets and paperwork
• Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
• Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
• Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
• Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
• Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
• Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
• Schedules follow up appointments as necessary
• Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
• Coordinates administrative supply orders
• Manages the rescheduling of patients when a therapist has a change in schedule
• Performs basic administrative tasks including scanning and faxing documentation

We’d Love To Hear From You If You

• High School Graduate
• Excellent written and verbal communication skills
• Able to multi-task and capable of remaining calm in a stressful situation
• Able to use a multi-line telephone system and the billing computer program
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

What We Offer

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer

OrthoBethesda is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.