Orthopedic Patient Services & Scheduling Coordinator

Shady Grove Orthopaedics; Bethesda (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

OrthoBethesda, a private orthopedic team of board-certified surgeons, seeks an experienced Patient Service Coordinator to manage front desk duties, scheduling, insurance verification, and patient intake. You will handle multi-line calls, collect co-pays, maintain records, and coordinate with therapists.

Excellent communication and accuracy are essential; prior medical office experience is preferred. We offer medical and dental benefits, employer-paid short- and long-term disability, a matching

Qualifications

• High School Graduate required.
• Excellent written and verbal communication skills.
• Able to multi-task and stay calm in stressful situations.
• Able to use a multi-line telephone system and the billing computer program.
• Demonstrates keyboard proficiency.
• Demonstrates working knowledge of medical terminology.

Responsibilities

• Receives and directs incoming telephone calls politely.
• Accurately documents messages and forwards to therapists and personnel in a timely manner.
• Checks designated voicemail boxes regularly and ensures timely follow-up on all calls.
• Schedules patient appointments; collects complete demographic and insurance information; informs patients of policy; directs questions to Therapy Billing as needed.
• Explains insurance benefits to patients.
• Manages cancellation list and fills open slots where possible.
• Ensures patients sign in and have required referrals.
• Generates new patient flowsheets and paperwork; updates records.

Skills

Excellent communication

Multi-tasking

Calm under pressure

Keyboard proficiency

Medical terminology

Telephone system

Education

High School Graduate

Tools

Billing software

Multi-line phone system

Job description

OrthoBethesda, a private orthopedic team of board-certified surgeons, seeks an experienced Patient Service Coordinator to manage front desk duties, scheduling, insurance verification, and patient intake. You will handle multi-line calls, collect co-pays, maintain records, and coordinate with therapists.

Excellent communication and accuracy are essential; prior medical office experience is preferred. We offer medical and dental benefits, employer-paid short- and long-term disability, a matching