Orthopedic Front Desk Specialist

Orthocincy; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthocincy is seeking a front desk/administrative associate for its medical practice in Louisville, KY. The role focuses on delivering a premier orthopaedic experience by greeting patients, managing records, and supporting clinicians and staff in a fast-paced clinic environment.

The position requires strong customer service, basic medical knowledge, and the ability to multitask while maintaining accuracy and compassion for patients and visitors.

Qualifications

• Minimum one year of experience in a customer service position, preferably in a medical practice setting.
• CPR/AED and First Aid certification preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greets each patient and visitor in a welcoming and inviting manner.
• Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others.
• Attend monthly department meetings as scheduled.
• Takes initiative in performing additional tasks that may be necessary or in the best interest of the practice.
• Transfer patients with ambulatory issues as needed.
• Collects, records and updates patient information.
• Facilitates scheduling of patient appointments.
• Maintain information within the electronic medical record.
• Collect payments for services rendered per policy, including copayments and balances on patient accounts with accurate daily drawer balancing.

Skills

Customer service

Communication skills

Attention to detail

Team player

CPR/AED/First Aid (preferred)

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

Orthocincy is seeking a front desk/administrative associate for its medical practice in Louisville, KY. The role focuses on delivering a premier orthopaedic experience by greeting patients, managing records, and supporting clinicians and staff in a fast-paced clinic environment.

The position requires strong customer service, basic medical knowledge, and the ability to multitask while maintaining accuracy and compassion for patients and visitors.