Orthopedic Front Desk & Patient Billing Specialist (Onsite)

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

U-Pass transit

Tuition benefits

Job summary

Washington University in St. Louis invites applications for a Patient Billing/Services Representative II (Front Desk) in Orthopedic Surgery. This on-site role handles patient check-in/out, insurance verification, and appointment scheduling with a patient-centered approach.

Responsibilities include collecting copays, verifying demographics, and ensuring compliance with HIPAA. Evening shifts and one Saturday per month are required, with local travel between satellite offices as needed.

Qualifications

• High school diploma or equivalent required.
• BLS certification within one month of hire date.
• Billing systems and third-party claims experience in a medical office setting (3 years).

Responsibilities

• Check in and check out scheduled patients and verify registration.
• Update patient insurance, referrals, and demographics in EPIC.
• Schedule appointments and collect copayments, balances, and payments.
• Assist patients as liaison and provide concierge-style service in waiting areas.
• Maintain HIPAA compliance and participate in required trainings.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High School Diploma or Equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis invites applications for a Patient Billing/Services Representative II (Front Desk) in Orthopedic Surgery. This on-site role handles patient check-in/out, insurance verification, and appointment scheduling with a patient-centered approach.

Responsibilities include collecting copays, verifying demographics, and ensuring compliance with HIPAA. Evening shifts and one Saturday per month are required, with local travel between satellite offices as needed.