Patient Billing/Services Representative II (Front Desk) - Orthopedic Surgery

Washington University in St. Louis; St. Louis (MO); Presencial; USD 25.000 - 36.000; Tempo integral

Resumo da vaga

Washington University in St. Louis is seeking a Patient Billing Services Representative II to be the courteous face of Orthopedic Surgery. The role handles check-in/out, insurance/verifications, and appointment scheduling in a fast-paced clinic.

Evenings and at least one Saturday morning per month are required, with local travel between satellite offices possible. Strong EPIC billing experience is preferred.

Qualificações

• High school diploma or equivalent.
• BLS certification from AHA or Red Cross.
• 3 years in billing or medical office with customer service.

Responsabilidades

• Check in/check out scheduled patients and verify demographics.
• Update insurance, referrals in EPIC and collect payments.
• Schedule walk-in and same-day appointments.
• Collect copayments and balances; prepare daily deposits.
• Comply with HIPAA and complete required training.
• Coordinate with Pre-Arrival to obtain insurance information.

Conhecimentos

Customer Service

Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing

Medical Coding

Medical Insurance Claims

Office Organization

Professional Etiquette

Scheduling

Team Collaboration

Formação

High school diploma or equivalent

Descrição da vaga

Location

SAINT LOUIS, MO 63127

Scheduled Hours

40

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics.

This position has some evenings and at least one Saturday morning per month required. Local travel between satellite offices may be necessary.

Job Description

Primary Duties & Responsibilities:

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/check out scheduled patients. Ensure registration is accurate. Update and verify patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances. Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act. Balances cash drawer and prepare daily deposit.
• Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies. Complete all other University and department yearly training.
• Maintain familiarity with insurance companies and their requirements. Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• Prepare all scheduled appointments for upcoming clinical days.
• Act as patient liaison requesting additional services for patients as needed.
• Act as concierge to waiting patients. Round our waiting rooms ensuring patients are aware of wait times and their needs are met while waiting. Tidy waiting area, etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

Normal office environment.

Patient care setting.

Physical Effort:

Typically sitting at desk or table.

Repetitive wrist, hand or finger movement.

Equipment:

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications:

Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935