Orthopedic Front Desk Lead & Patient Services

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced clinic environment

Patient-centered teamwork

Job summary

OrthoAtlanta, LLC is seeking a Patient Services Representative II to greet patients, manage check-in/out, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic on-site in Atlanta.

You will input demographics into the EMR, verify insurance, and support front-office operations while delivering compassionate, patient-centered service to diverse families. This role emphasizes accuracy, teamwork, and positive patient interactions daily.

Qualifications

• 4+ years of experience in a medical office or clinical setting.
• Strong customer service and patient-centered approach.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Excellent verbal and written communication skills.
• High attention to detail and discretion with patient information.
• Experience with front office leadership, financial reconciliation, and insurance verification preferred.

Responsibilities

• Greet patients, check them in/out, and assist with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances, explaining policies as needed.
• Schedule appointments, answer calls, and ensure timely patient communication and follow-up.
• Input/update patient demographics, injury information, insurance details, and referrals in EMR.
• Open/close front office, maintain waiting area, monitor reschedules or cancellations.
• Verify insurance eligibility and benefits; coordinate with outside facilities for imaging or referrals.
• Support clinical staff with documentation and follow-through in EMR buckets.

Skills

Customer service

EMR familiarity

Verbal and written communication

Attention to detail

Front office leadership

Education

High School Diploma or equivalent

Job description

OrthoAtlanta, LLC is seeking a Patient Services Representative II to greet patients, manage check-in/out, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic on-site in Atlanta.

You will input demographics into the EMR, verify insurance, and support front-office operations while delivering compassionate, patient-centered service to diverse families. This role emphasizes accuracy, teamwork, and positive patient interactions daily.