Patient Services Representative

OrthoAtlanta, LLC; Fayetteville (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced office setting

Patient-centered teamwork

Job summary

OrthoAtlanta, LLC is seeking a Patient Services Representative to join a fast-paced orthopedic practice in Fayetteville. You will be the first point of contact for patients, handling check-ins, scheduling, and billing inquiries in a supportive team environment.

The ideal candidate has a high school diploma, 2+ years in a medical setting, and strong communication and organizational skills to ensure smooth patient flow and accurate record keeping.

Qualifications

• Minimum 2+ years in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills with a patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.

Responsibilities

• Greet patients, check them in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances; explain policies as needed.
• Schedule new and follow-up visits and manage incoming calls.
• Enter and update patient demographics, insurance, and visit details in the EMR.
• Open/close front office, maintain waiting area, and support clinic flow.

Skills

Customer service

Organizational skills

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

Locations: Fayetteville
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you'll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow
• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You'll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day