Front Desk Lead: Elevate Patient Experience

OrthoAtlanta, LLC; Marietta (GA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Front-desk leadership

fast-paced medical office setting

patient-centered teamwork

Job summary

OrthoAtlanta, LLC is hiring for a full-time, on-site front desk role in Marietta, GA. You will greet patients, collect payments, schedule visits, and manage EMR data for a busy orthopedic practice.

The position requires 2+ years in a medical office, familiarity with medical terminology and EMR systems (Epic preferred), and excellent customer service with strong organizational skills. This role offers an hourly pay structure with benefits and opportunities to grow within the healthcare team.

Qualifications

• 2+ years of experience in a medical office or clinical setting.
• Familiarity with medical terminology and EMR systems, Epic a plus.
• Strong customer service skills and a professional demeanor.
• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and discretion with patient information.

Responsibilities

• Greet patients, check them in/out, and address appointment/insurance questions.
• Collect co-pays and balances while explaining policies.
• Schedule appointments and manage patient communications.
• Enter patient data into the EMR system and maintain records.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Attention to detail

Discretion with patient information

Education

High School Diploma or equivalent

Tools

EMR systems (Epic)

Job description

OrthoAtlanta, LLC is hiring for a full-time, on-site front desk role in Marietta, GA. You will greet patients, collect payments, schedule visits, and manage EMR data for a busy orthopedic practice.

The position requires 2+ years in a medical office, familiarity with medical terminology and EMR systems (Epic preferred), and excellent customer service with strong organizational skills. This role offers an hourly pay structure with benefits and opportunities to grow within the healthcare team.