Patient Services Representative II

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced clinic environment

Patient-centered teamwork

Job summary

OrthoAtlanta, LLC is seeking a Patient Services Representative II to greet patients, manage check-in/out, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic on-site in Atlanta.

You will input demographics into the EMR, verify insurance, and support front-office operations while delivering compassionate, patient-centered service to diverse families. This role emphasizes accuracy, teamwork, and positive patient interactions daily.

Qualifications

• 4+ years of experience in a medical office or clinical setting.
• Strong customer service and patient-centered approach.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Excellent verbal and written communication skills.
• High attention to detail and discretion with patient information.
• Experience with front office leadership, financial reconciliation, and insurance verification preferred.

Responsibilities

• Greet patients, check them in/out, and assist with questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances, explaining policies as needed.
• Schedule appointments, answer calls, and ensure timely patient communication and follow-up.
• Input/update patient demographics, injury information, insurance details, and referrals in EMR.
• Open/close front office, maintain waiting area, monitor reschedules or cancellations.
• Verify insurance eligibility and benefits; coordinate with outside facilities for imaging or referrals.
• Support clinical staff with documentation and follow-through in EMR buckets.

Skills

Customer service

EMR familiarity

Verbal and written communication

Attention to detail

Front office leadership

Education

High School Diploma or equivalent

Job description

Location: Atlanta - Piedmont West
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced orthopedic clinic, patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Patient Services Representative II at OrthoAtlanta, you’ll:

• Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
• Thrive in a fast-paced, people-facing environment
• Communicate clearly and compassionately with patients and staff
• Balance multiple responsibilities with professionalism and accuracy
• Take ownership of front-desk operations and enjoy solving challenges
• Work independently while contributing to a strong, team-first culture

What You’ll Need

• High School Diploma or equivalent
• 4+ years of experience in a medical office or clinical setting
• Strong customer service skills and a patient-centered approach
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Excellent verbal and written communication skills
• High attention to detail, strong organizational skills, and discretion with patient information
• Experience with front office leadership, financial reconciliation, and insurance verification preferred

Why OrthoAtlanta?

• Join a trusted and growing orthopedic practice
• Work with a collaborative and supportive clinical team
• Gain experience in a high-volume specialty setting
• Make a meaningful impact on patient care and experience every day

Are you ready to bring your expertise to a team committed to excellence in Orthopedics?