Patient Services Lead — Medical Office Front Desk

OrthoAtlanta, LLC; Fayetteville (GA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced office setting

Patient-centered teamwork

Job summary

OrthoAtlanta, LLC is seeking a Patient Services Representative to join a fast-paced orthopedic practice in Fayetteville. You will be the first point of contact for patients, handling check-ins, scheduling, and billing inquiries in a supportive team environment.

The ideal candidate has a high school diploma, 2+ years in a medical setting, and strong communication and organizational skills to ensure smooth patient flow and accurate record keeping.

Qualifications

• Minimum 2+ years in a medical office or clinical setting preferred.
• Familiarity with medical terminology and EMR systems (Epic a plus).
• Strong customer service skills with a patient-focused demeanor.
• Excellent organizational, multitasking, and time-management abilities.

Responsibilities

• Greet patients, check them in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances; explain policies as needed.
• Schedule new and follow-up visits and manage incoming calls.
• Enter and update patient demographics, insurance, and visit details in the EMR.
• Open/close front office, maintain waiting area, and support clinic flow.

Skills

Customer service

Organizational skills

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

OrthoAtlanta, LLC is seeking a Patient Services Representative to join a fast-paced orthopedic practice in Fayetteville. You will be the first point of contact for patients, handling check-ins, scheduling, and billing inquiries in a supportive team environment.

The ideal candidate has a high school diploma, 2+ years in a medical setting, and strong communication and organizational skills to ensure smooth patient flow and accurate record keeping.