Orthopedic Clinic Front Desk Lead: Patient Concierge

CHRISTUS Health; Texarkana (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Christus Health in Texarkana, TX seeks a friendly front desk receptionist to greet patients and visitors, collect and verify information, and support the clinic’s day-to-day operations.

You will handle check-in, insurance verification, cash handling, and scheduling, while maintaining HIPAA standards and accurate medical records. This is a full-time on-site role with opportunities to contribute to a welcoming patient experience.

Qualifications

• HD or equivalent required with strong typing and communication skills.
• Knowledge of medical terminology is desirable.
• Experience with basic clerical tasks is preferred.

Responsibilities

• Greet and assist patients and visitors promptly and courteously.
• Check in patients, verify demographics and insurance information.
• Process payments and post to billing system; balance cash drawer.
• Refer patients to financial counselor for payment discussions.
• Maintain office scheduling and answer telephone inquiries.
• Prepare and file correspondence; manage mail and records.
• Maintain HIPAA compliance and confidentiality.

Skills

Excellent interpersonal skills

Typing 40 wpm

Multitasking

Organization

Knowledge of medical terminology

Education

High school diploma or equivalent

Tools

10 key calculator

Word processing

Telephone system

Fax machine

Job description

Christus Health in Texarkana, TX seeks a friendly front desk receptionist to greet patients and visitors, collect and verify information, and support the clinic’s day-to-day operations.

You will handle check-in, insurance verification, cash handling, and scheduling, while maintaining HIPAA standards and accurate medical records. This is a full-time on-site role with opportunities to contribute to a welcoming patient experience.