Clinic Patient Concierge & Front Desk Scheduler

CHRISTUS Health; Shreveport (LA); On-site; USD 28,000 - 38,000; Full time

Job summary

CHRISTUS Health is seeking a front desk administrative associate in Shreveport, LA to greet patients, verify demographics and insurance, answer calls, schedule appointments and assist with collections as needed. The role requires strong communication, math skills and familiarity with managed care practices.

HIPAA guidelines apply, and confidentiality is essential. The position is full-time with standard business hours, reporting to the front office lead and supporting ongoing clinic operations

Qualifications

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

Skills

Interpersonal communication

Math proficiency

10-key by touch

Managed care knowledge

Education

High school diploma

Some College preferred

Tools

ICD9/CPT coding

Job description

CHRISTUS Health is seeking a front desk administrative associate in Shreveport, LA to greet patients, verify demographics and insurance, answer calls, schedule appointments and assist with collections as needed. The role requires strong communication, math skills and familiarity with managed care practices.

HIPAA guidelines apply, and confidentiality is essential. The position is full-time with standard business hours, reporting to the front office lead and supporting ongoing clinic operations