Orthopedic Care & Scheduling Specialist

Baylor Scott & White Health; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Baylor Scott & White Health in Dallas is seeking a Contact Center Specialist I to handle routine inbound calls, emails, and requests. You will assist with scheduling appointments and provide financial clearance while delivering excellent patient service.

The role requires a HS diploma with under 1 year in call center or healthcare settings; EMR basics and patient portal familiarity are a plus. Bilingual English/Spanish is preferred.

Qualifications

• Education: HS diploma or GED.
• Experience: Less than 1 year in call center, customer service, or healthcare setting preferred.

Responsibilities

• Responds to routine inquiries via inbound calls, emails and requests.
• Ensures a positive customer experience through service and resolution.
• Provides accurate information and triage health situations when needed.
• Collaborates with providers and staff to meet patient needs.
• Calms upset customers with professional demeanor.
• Escalates priority issues for resolution.
• Documents contacts and processes documents for service optimization.
• Schedules and communicates appointment and financial details.
• Creates new accounts in the EMR and verifies insurance.

Skills

Customer service

Call center experience

Bilingual: English/Spanish

Education

HS diploma/GED

Tools

EMR basics

Patient portal

Job description

Baylor Scott & White Health in Dallas is seeking a Contact Center Specialist I to handle routine inbound calls, emails, and requests. You will assist with scheduling appointments and provide financial clearance while delivering excellent patient service.

The role requires a HS diploma with under 1 year in call center or healthcare settings; EMR basics and patient portal familiarity are a plus. Bilingual English/Spanish is preferred.