Orthopedic Call Center Pro - Schedule & Support Patients

Princeton Orthopaedic; New Jersey; On-site; USD 24,108 - 33,062; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, Life Insurance

Paid Time Off

401k/matching contribution

Job summary

A leading healthcare provider in New Jersey is seeking a dedicated Call Center Representative to join their team. This role involves managing patient calls, scheduling appointments, and providing exemplary service to ensure an optimal patient experience. Ideal candidates should have experience in a call center environment, familiarity with medical terminology, and strong communication skills. Join a team committed to compassionate care and quality service delivery.

Qualifications

• Must have previous call center and orthopaedic/medical experience.
• Excellent communication and interpersonal skills are required.
• Must be able to handle confidential information with sensitivity.

Responsibilities

• Answer incoming calls and manage patient appointment scheduling.
• Collect patient demographic and insurance information accurately.
• Transfer calls to appropriate departments and handle electronic referrals.

Skills

Knowledge of health insurance guidelines

Strong communication skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Tools

Computer programs

Job description

A leading healthcare provider in New Jersey is seeking a dedicated Call Center Representative to join their team. This role involves managing patient calls, scheduling appointments, and providing exemplary service to ensure an optimal patient experience. Ideal candidates should have experience in a call center environment, familiarity with medical terminology, and strong communication skills. Join a team committed to compassionate care and quality service delivery.