Healthcare Call Center Specialist: Patient Scheduling

Connecticut Orthopaedics; Hamden (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401(k) contributions

Company-paid life insurance

Generous PTO and paid holidays

Training opportunities

Employee Assistance Program (EAP)

Job summary

Connecticut Orthopaedics in Hamden, CT is seeking a full-time Call Center Representative to manage inbound calls, triage patient needs, and schedule appointments. You will register patients in the practice management system and navigate provider schedules to secure timely care.

The ideal candidate has a high school diploma and at least 1 year in customer service or a call center, with excellent communication and multitasking abilities. On-site role with weekday business hours.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or call center.
• Strong communication and computer skills with multitasking ability.

Responsibilities

• Answer incoming phone calls and triage to the right party.
• Manage appointment requests and scheduling.
• Register patients in the practice management system.
• Navigate provider schedules to schedule new or follow-up appointments.
• Operate computer applications to meet job expectations.

Skills

Communication skills

Time management

Multitasking

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Job description

Connecticut Orthopaedics in Hamden, CT is seeking a full-time Call Center Representative to manage inbound calls, triage patient needs, and schedule appointments. You will register patients in the practice management system and navigate provider schedules to secure timely care.

The ideal candidate has a high school diploma and at least 1 year in customer service or a call center, with excellent communication and multitasking abilities. On-site role with weekday business hours.