Patient Care Call Center Specialist | Growth & Benefits

Connecticut Orthopaedic Specialists Pc; Hamden (CT); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

401(k) contributions

Company-paid life insurance

Generous PTO and paid holidays

Training and development opportunities

Employee Assistance Program (EAP)

Job summary

Connecticut Orthopaedics is seeking a dedicated Healthcare Call Center Representative to join our team in Hamden, CT. This on-site role handles patient calls, schedules appointments, and registers patients in the practice management system, ensuring a smooth patient experience.

The ideal candidate will have at least 1 year in customer service or a call center, strong communication, and multitasking abilities. We offer competitive pay, PTO, holidays, and development opportunities.

Qualifications

• Strong communication skills across departments and with patients.
• Efficient time management on high-volume calls.
• Ability to multitask in a busy call center.
• Proficient with computer applications and systems.
• Excellent interpersonal skills and patient-facing professionalism.

Responsibilities

• Answer incoming phone calls and triage to the appropriate party or manage patient needs.
• Schedule and manage appointment requests for the website.
• Register patients into the practice management system.
• Navigate provider schedules to schedule new or follow-up appointments.
• Follow scheduling rules and align with provider team expectations.
• Operate computer and software applications to meet job expectations.
• Perform other duties as assigned by supervisor.

Skills

Communication

Time management

Multitasking

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Connecticut Orthopaedics is seeking a dedicated Healthcare Call Center Representative to join our team in Hamden, CT. This on-site role handles patient calls, schedules appointments, and registers patients in the practice management system, ensuring a smooth patient experience.

The ideal candidate will have at least 1 year in customer service or a call center, strong communication, and multitasking abilities. We offer competitive pay, PTO, holidays, and development opportunities.