Orthopaedics Practice Assistant II: Admin & Scheduling

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Brigham and Women's Hospital, Inc. is seeking an administrative assistant to support clinical service operations. The role includes scheduling patient visits, check-in/check-out duties, and handling routine communications with patients and staff.

You will manage appointment records, greet patients, process billing forms, and assist with patient records and test results. Strong organization and office skills are essential for success in this position.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience preferred.
• Proficiency with Microsoft Office and general office procedures.
• Ability to handle routine inquiries and manage messages effectively.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Acts as supervisory user for scheduling, registration, and billing systems.
• Provide training to others in these areas.

Skills

Office experience

Proficiency with Office Suite

Phone system handling

Communication skills

Time management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Brigham and Women's Hospital, Inc. is seeking an administrative assistant to support clinical service operations. The role includes scheduling patient visits, check-in/check-out duties, and handling routine communications with patients and staff.

You will manage appointment records, greet patients, process billing forms, and assist with patient records and test results. Strong organization and office skills are essential for success in this position.