Orthopaedics Practice Assistant II - Day Shift, Per Diem

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,796 - 34,440; Full time

Job summary

The Brigham and Women's Hospital is seeking a Per Diem Office Assistant to support clinical service operations onsite. The role focuses on scheduling, check-in/out, patient greetings, and routine clerical duties at 60 Fenwood Road in Boston.

Responsibilities include handling calls, processing billing forms, and assisting with patient records and communications. Strong organizational skills, written communication, and multitasking are essential for success in this role.

Qualifications

• High School Diploma or equivalent.
• Office experience of 2-3 years.
• Proficiency with Office Suite.
• Ability to handle routine and non-routine phone calls.
• Effective written communication.
• Time management and multitasking.
• Familiarity with scheduling, registration, and billing systems.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office Suite

Time management

Communication

Phone etiquette

Tools

Scheduling systems

Billing systems

Job description

The Brigham and Women's Hospital is seeking a Per Diem Office Assistant to support clinical service operations onsite. The role focuses on scheduling, check-in/out, patient greetings, and routine clerical duties at 60 Fenwood Road in Boston.

Responsibilities include handling calls, processing billing forms, and assisting with patient records and communications. Strong organizational skills, written communication, and multitasking are essential for success in this role.