Orthopaedics Front Desk & Patient Care Specialist

UF Health; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a Customer Service Specialist to greet patients, assist visitors, and handle a high volume of phone calls in a medical office. You will schedule appointments, collect balances, and verify insurance to ensure smooth front desk operations.

Ideal candidates have a High School Diploma and up to 1 year of medical clerical experience, with strong customer service skills and the ability to work closely with physicians and staff.

Qualifications

• High School Diploma or equivalent required.
• 0–1 year of medical practice clerical experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and assist patients and visitors while delivering exemplary service.
• Answer a high volume of phone calls and schedule patient appointments.
• Collect patient balances at check-in/check-out and verify insurance.
• Maintain accurate patient demographics and financial information.
• Communicate with physicians and staff regarding patient issues and updates.
• Ensure accuracy of patient data in the EMR and coordinate with other offices.

Skills

Customer service

Scheduling

Cash handling

Phone handling

Education

High School Diploma

Tools

EMR system

Job description

UF Health is seeking a Customer Service Specialist to greet patients, assist visitors, and handle a high volume of phone calls in a medical office. You will schedule appointments, collect balances, and verify insurance to ensure smooth front desk operations.

Ideal candidates have a High School Diploma and up to 1 year of medical clerical experience, with strong customer service skills and the ability to work closely with physicians and staff.