Patient Financial Specialist – Billing & Payments

UF Health; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health Gainesville is seeking an organized front desk/medical office receptionist to schedule appointments, collect payments, and review patient balances. You will enter charges promptly, process referrals, and ensure a welcome patient experience aligned with UF Health policies.

Qualifications include a high school diploma, with 1 year in financial services or healthcare settings preferred. The role may involve floating to other practices to support staffing needs.

Qualifications

• High school diploma or equivalent required.
• One year of experience in financial services, business operations, physician office settings, or customer service required.
• An associate degree may substitute for the one year of required experience.
• Knowledge and experience verifying patient demographics and insurance information preferred.
• Strong customer service skills and professional communication.

Responsibilities

• Schedule patient appointments and manage the check-in process.
• Collect co-payments, pre-payments, and other payments.
• Review patient balances and enter charges promptly and accurately.
• Process referrals and maintain accurate records.
• Maintain a comfortable, patient-friendly wait experience.
• Float to other practices or flex time as needed for staffing.

Skills

Demographics verification

Customer service

Phone etiquette

Payment collection

Attention to detail

Team player

Education

High school diploma

Associate degree substitute

Job description

UF Health Gainesville is seeking an organized front desk/medical office receptionist to schedule appointments, collect payments, and review patient balances. You will enter charges promptly, process referrals, and ensure a welcome patient experience aligned with UF Health policies.

Qualifications include a high school diploma, with 1 year in financial services or healthcare settings preferred. The role may involve floating to other practices to support staffing needs.