Patient Financial & Billing Specialist

UF Health; Gainesville (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

UF Health is seeking a front desk/office coordinator to schedule patient appointments, collect co-pays and other payments, and review balances. The role includes entering charges accurately, processing referrals, and ensuring a welcoming patient experience per UF Health policies.

Flexibility to float to other practices is possible to support staffing needs. The ideal candidate has a high school diploma or equivalent and 1+ year in financial services or physician office settings, with strong

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in financial services, business ops, physician offices, or customer service required.
• 2 years of business, financial, or physician practice experience preferred.
• Associate degree or equivalent may substitute for 1 year of experience.
• Knowledge of validating patient demographics and insurance information required.
• Familiarity with CPT and diagnosis coding preferred.
• Excellent customer service, interpersonal, and telephone communication skills required.
• Ability to collect patient payments professionally and courteously.
• Strong organizational and multitasking skills; initiative.
• Strong problem-solving and teamwork abilities are essential.

Responsibilities

• Schedule patient appointments.
• Collect co-pays, pre-payments, and other payments.
• Review patient balances and enter charges promptly and accurately.
• Process referrals and maintain a smooth front-desk experience.
• Greet patients professionally and provide a patient-friendly entry/exit point.
• May float to other practices or adjust hours as needed for staffing.

Skills

Customer service

Telephone communication

Interpersonal skills

Multitasking

Teamwork

Problem solving

Education

High school diploma or equivalent

Associate degree substitution

Tools

CPT coding

Diagnosis coding

Job description

UF Health is seeking a front desk/office coordinator to schedule patient appointments, collect co-pays and other payments, and review balances. The role includes entering charges accurately, processing referrals, and ensuring a welcoming patient experience per UF Health policies.

Flexibility to float to other practices is possible to support staffing needs. The ideal candidate has a high school diploma or equivalent and 1+ year in financial services or physician office settings, with strong