Medical Receptionist

New Hampshire Orthopaedic Center; Nashua (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

New Hampshire Orthopaedic Center is seeking a friendly Medical Receptionist to join our Nashua team. You’ll be the first point of contact, delivering a welcoming patient experience while supporting a busy orthopedic practice.

This full-time role requires strong communication, organization, and multitasking skills. Responsibilities include patient check-in, eligibility verification, co-pays, scheduling, and coordinating with billing staff to ensure smooth, efficient operations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Healthcare/medical office experience is a plus, but we’re happy to train the right candidate.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Greet patients with professionalism, warmth, and compassion.
• Register patients and verify demographic, insurance, and billing information.
• Collect co-pays and ensure all required documentation has been received.
• Communicate expected wait times and answer general patient questions.
• Notify providers of appointment cancellations and no-shows.
• Direct patients to the appropriate staff for billing or payment questions.
• Review visit documentation for accuracy and completeness.
• Schedule follow-up appointments.
• Process insurance referrals and maintain documentation.
• Retrieve medical records, imaging reports, and other clinical documentation.
• Maintain a clean, organized front office.
• Support the team with additional administrative duties as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Nashua, NH, US

4 days ago Requisition ID: 1240

Salary Range: $18.00 To $20.00 Hourly

Medical Receptionist

Location: 17 Riverside St, Nashua, NH
Schedule: Full-Time

Be the First Smile Our Patients See

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), is seeking a friendly, organized, and customer-focused Medical Receptionist to join our growing team.

As the first point of contact for our patients, you'll play a vital role in creating a welcoming experience while helping our busy orthopedic practice operate efficiently. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about providing exceptional customer service, we'd love to meet you!

What You’ll Do

As a Medical Receptionist, you’ll help deliver an outstanding patient experience by:

• Welcome patients with professionalism, warmth, and compassion
• Register patients and verify demographic, insurance, and billing information
• Collect co-pays and ensure all required documentation has been received
• Communicate expected wait times and answer general patient questions
• Notify providers of appointment cancellations and no-shows
• Direct patients to the appropriate staff for billing or payment questions
• Review visit documentation for accuracy and completeness
• Schedule follow-up appointments
• Collect patient balances and co-pays
• Assist patients by directing billing questions to the appropriate team members

Office Support

• Process insurance referrals and maintain accurate documentation
• Fax Workers' Compensation forms and other required paperwork
• Retrieve medical records, imaging reports, and other clinical documentation
• Report missed post-operative appointments to physicians and care coordinators
• Send appointment reminders and document patient communications
• Maintain a clean, organized, and professional front office
• Support the team with additional administrative duties as needed

What We’re Looking For

• High school diploma or equivalent required
• Previous customer service experience preferred
• Medical office or healthcare experience is a plus, but we’re happy to train the right candidate
• Excellent communication and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Positive attitude and commitment to delivering exceptional patient care

Why Join NHOC?

• Join one of New Hampshire's premier orthopedic practices
• Work alongside a collaborative and supportive team dedicated to exceptional patient care
• Enjoy a stable, full-time schedule with opportunities to learn and grow
• Make a meaningful impact by helping patients from the moment they walk through our doors
• Competitive pay and a comprehensive benefits package

Physical Requirements

• Ability to sit for extended periods throughout the workday
• Occasional lifting of files, office supplies, and paperwork
• Ability to work efficiently in a busy medical office while providing exceptional customer service