Customer-First Medical Receptionist — Front Office Pro

New Hampshire Orthopaedic Center; Nashua (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

New Hampshire Orthopaedic Center is seeking a friendly Medical Receptionist to join our Nashua team. You’ll be the first point of contact, delivering a welcoming patient experience while supporting a busy orthopedic practice.

This full-time role requires strong communication, organization, and multitasking skills. Responsibilities include patient check-in, eligibility verification, co-pays, scheduling, and coordinating with billing staff to ensure smooth, efficient operations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Healthcare/medical office experience is a plus, but we’re happy to train the right candidate.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Greet patients with professionalism, warmth, and compassion.
• Register patients and verify demographic, insurance, and billing information.
• Collect co-pays and ensure all required documentation has been received.
• Communicate expected wait times and answer general patient questions.
• Notify providers of appointment cancellations and no-shows.
• Direct patients to the appropriate staff for billing or payment questions.
• Review visit documentation for accuracy and completeness.
• Schedule follow-up appointments.
• Process insurance referrals and maintain documentation.
• Retrieve medical records, imaging reports, and other clinical documentation.
• Maintain a clean, organized front office.
• Support the team with additional administrative duties as needed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

New Hampshire Orthopaedic Center is seeking a friendly Medical Receptionist to join our Nashua team. You’ll be the first point of contact, delivering a welcoming patient experience while supporting a busy orthopedic practice.

This full-time role requires strong communication, organization, and multitasking skills. Responsibilities include patient check-in, eligibility verification, co-pays, scheduling, and coordinating with billing staff to ensure smooth, efficient operations.