Orthopaedic Patient Services & Scheduling Coordinator

The University of Chicago Medicine; Chicago (IL); On-site; USD 37,000 - 46,000; Full time

Job summary

UChicago Medicine is seeking a Patient Services Representative for the Orthopaedic Clinic at DCAM in Chicago. You will register patients, gather demographics, verify insurance, and assist with scheduling and billing in a fast-paced academic healthcare setting.

The role emphasizes excellent customer service, accurate data handling, and collaboration with care teams to streamline patient flow and financial counseling.

Qualifications

• High School Diploma required.
• Excellent interpersonal and customer service skills.
• Ability to balance multiple priorities and handle challenging situations.
• Strong verbal communication skills and accurate data entry.

Responsibilities

• Register and greet patients, collect demographics and insurance information.
• Perform pre- and post-billing tasks and respond to patient inquiries.
• Verify insurance coverage and obtain authorizations as needed.
• Provide financial counseling and explain hospital policies.
• Assist with scheduling, discharge, and transfer processes.

Skills

Interpersonal skills

Customer service

Verbal communication

Multitasking

Typing 35 wpm

Basic data entry

Epic system knowledge

Education

High School Diploma

Associate or Bachelor’s preferred

Tools

Epic

Cadence Scheduling

Point of Service Collection

Computer systems

Job description

UChicago Medicine is seeking a Patient Services Representative for the Orthopaedic Clinic at DCAM in Chicago. You will register patients, gather demographics, verify insurance, and assist with scheduling and billing in a fast-paced academic healthcare setting.

The role emphasizes excellent customer service, accurate data handling, and collaboration with care teams to streamline patient flow and financial counseling.