Orthopaedic Appointment Concierge

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Southfield, MI is seeking an Appointment Coordinator to be the first point of contact for patients seeking orthopaedic care. You will coordinate appointments, answer high-volume calls, and connect patients with the right provider at the right time.

Success requires excellent communication, strong organization, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Two years of customer service experience and one year in a medical setting.
• Strong communication, organization and computer skills.

Responsibilities

• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume inbound calls and verify patient information.
• Maintain accurate documentation in the EHR and coordinate care across providers.
• Deliver exceptional patient service and support workflow improvements.
• Follow HIPAA and organizational policies.

Skills

Customer service

Communication

Organization

Computer skills

HIPAA awareness

Education

High School Diploma or GED

Associate degree in Healthcare Administration, Business, or related field

Tools

Electronic Health Record (EHR) systems

Job description

Michigan Orthopaedic Surgeons in Southfield, MI is seeking an Appointment Coordinator to be the first point of contact for patients seeking orthopaedic care. You will coordinate appointments, answer high-volume calls, and connect patients with the right provider at the right time.

Success requires excellent communication, strong organization, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.