Appointment Coordinator

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Southfield, MI is seeking an Appointment Coordinator to be the first point of contact for patients seeking orthopaedic care. You will coordinate appointments, answer high-volume calls, and connect patients with the right provider at the right time.

Success requires excellent communication, strong organization, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Two years of customer service experience and one year in a medical setting.
• Strong communication, organization and computer skills.

Responsibilities

• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume inbound calls and verify patient information.
• Maintain accurate documentation in the EHR and coordinate care across providers.
• Deliver exceptional patient service and support workflow improvements.
• Follow HIPAA and organizational policies.

Skills

Customer service

Communication

Organization

Computer skills

HIPAA awareness

Education

High School Diploma or GED

Associate degree in Healthcare Administration, Business, or related field

Tools

Electronic Health Record (EHR) systems

Job description

Central Business Office | Southfield, Michigan

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it's worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan's largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

The Appointment Coordinator serves as the first point of contact for patients seeking orthopaedic care at Michigan Orthopaedic Surgeons. This role is responsible for delivering an exceptional patient experience by coordinating appointments, answering high-volume inbound calls, and ensuring patients are connected with the right provider at the right time.

Success in this role requires excellent communication, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented healthcare environment.

Key Responsibilities

Patient Access & Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Coordinate care across multiple providers, specialties, and locations.
• Maintain provider schedules while maximizing appointment availability.

Deliver Exceptional Patient Service

• Serve as the first point of contact for patients, caregivers, and referring offices.
• Answer high-volume inbound calls professionally and efficiently.
• Provide accurate information regarding appointments, office procedures, and next steps.
• Escalate patient concerns appropriately when needed.
• Verify patient demographics, insurance, and referral information.
• Maintain accurate documentation within the Electronic Health Record (EHR).
• Ensure scheduling accuracy and complete patient registration.

Team & Operational Support

• Maintain provider scheduling templates.
• Route messages to clinical teams.
• Support departmental initiatives and workflow improvements.
• Follow HIPAA, organizational policies, and quality standards.

What Success Looks Like

• Deliver outstanding customer service on every interaction.
• Maintain accurate scheduling and documentation.
• Effectively manage high call volumes.
• Build positive relationships with patients and care teams.
• Demonstrate professionalism, accountability, and teamwork.

Education, Experience, Licenses & Certifications

• High School Diploma or GED.
• Two years of customer service experience
• One year of medical office or healthcare call center experience
• Strong communication, organization, and computer skills

Preferred

• Associate degree in Healthcare Administration, Business, or related field.
• Orthopaedic or specialty medical practice experience.
• Experience using Electronic Health Record (EHR) systems.
• Patient registration experience and insurance verification experience

What We're Looking For

We are looking for someone who is compassionate, dependable, detail-oriented, and committed to delivering an exceptional patient experience. The ideal candidate communicates effectively, thrives in a fast-paced environment, adapts to change, and enjoys working collaboratively as part of a team.