Orthodontic Front Desk Representative

OrthoSynetics Inc; Cedar Hill (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

OrthoSynetics Inc seeks a Scheduling Coordinator, our Bliss Expert, to support daily patient interactions and uphold the Smilebliss mission of Affordability, a Blissful Experience, and Time Efficiency. You will manage leads, schedule consultations, and coordinate front-office operations to ensure a welcoming, patient-centered experience.

Responsibilities include coordinating new patient consultations, maintaining accurate scheduling records, and supporting payments and daily reconciliation.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, positive, and patient-focused mindset.
• Alignment with Smilebliss mission and values.

Responsibilities

• Lead management, scheduling consultations, and maintaining organized records.
• Welcome patients and support a smooth check-in/check-out experience.
• Collect patient balances and payments and post payments accurately.

Skills

Communication

Organizational skills

Multi-tasking

Patient-centered

Job description

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Schedule new patient consultations and support strong show rates
• Confirm upcoming appointments and follow up on missed consultations
• Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

• Welcome patients and support a smooth, efficient check-in and check-out process
• Help ensure patients have a positive, comfortable, and confident experience
• Schedule follow-up visits and support clear next steps in care
• Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

• Collect patient balances and payments at the time of service
• Post payments accurately and maintain proper records
• Support daily reconciliation and financial accuracy

Operations Support

• Follow Smilebliss scheduling and operational protocols
• Maintain accuracy in patient records and appointments
• Support overall practice efficiency and team coordination

Qualifications

• 1+ year of medical, dental, or orthodontic experience required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, positive, and patient-focused mindset
• Alignment with the Smilebliss mission and values