Orthodontic Front Desk Representative

Smilebliss - Cedar Hill, TX; Cedar Hill (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Smilebliss in Cedar Hill, TX is seeking a Scheduling Coordinator to act as the Bliss Expert, handling daily patient interactions, lead management, and front office coordination to deliver affordability, a blissful experience, and time efficiency.

You will manage new lead outreach, schedule consultations, support show rates, welcome patients, ensure smooth check-in/out, handle payments, and maintain accurate records to keep the practice running smoothly.

Qualifications

• 1+ year of medical, dental, or orthodontic experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, positive, and patient-focused mindset.
• Alignment with the Smilebliss mission and values.

Responsibilities

• Lead Management and Scheduling: Ensure timely outreach, follow-up, and scheduling of all new leads.
• Schedule new patient consultations and support strong show rates.
• Confirm upcoming appointments and follow up on missed consultations.
• Maintain an organized, productive schedule and accurate documentation.
• Patient Flow and Experience: Welcome patients and support a smooth check-in and check-out process.
• Help ensure patients have a positive, comfortable, and confident experience.
• Schedule follow-up visits and support clear next steps in care.
• Contribute to efficient patient flow and on-time scheduling.
• Financial Responsibilities: Collect patient balances and payments at the time of service.
• Post payments accurately and maintain proper records.
• Support daily reconciliation and financial accuracy.
• Operations Support: Follow Smilebliss scheduling and operational protocols.
• Maintain accuracy in patient records and appointments.
• Support overall practice efficiency and team coordination.

Skills

Strong communication

Organizational skills

Multitask in fast-paced environment

Patient-focused mindset

Aligned with Smilebliss mission

Job description

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Lead Management and Scheduling

• Ensure timely outreach, follow-up, and scheduling of all new leads
• Schedule new patient consultations and support strong show rates
• Confirm upcoming appointments and follow up on missed consultations
• Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

• Welcome patients and support a smooth, efficient check-in and check-out process
• Help ensure patients have a positive, comfortable, and confident experience
• Schedule follow-up visits and support clear next steps in care
• Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

• Collect patient balances and payments at the time of service
• Post payments accurately and maintain proper records
• Support daily reconciliation and financial accuracy

Operations Support

• Follow Smilebliss scheduling and operational protocols
• Maintain accuracy in patient records and appointments
• Support overall practice efficiency and team coordination

Qualifications

• 1+ year of medical, dental, or orthodontic experience required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, positive, and patient-focused mindset
• Alignment with the Smilebliss mission and values