Ortho Surgical Care Coordinator: Patient Flow, Scheduling & Support

Socket.dev; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE seeks an Administrative and Care Coordination Specialist in Orthopaedic Surgery to support surgeons and APNs. The role emphasizes excellent customer service and collaboration in a fast-paced clinical setting.

Responsibilities include scheduling surgeries and admissions, handling phone lines, preparing letters, managing calendars, and coordinating clinics. Strong MS Office skills and attention to detail are essential.

Qualifications

• High school diploma required.
• Proficiency with MS Office, including Excel and Word.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate scheduling of patient care activities including surgical procedures and admissions.
• Answer physician and Ortho line calls, triage to appropriate parties.
• Prepare letters of medical necessity for equipment and surgery-related topics.
• Manage physician calendar and schedule administrative meetings.
• Coordinate clinics, monitor schedules, and prevent overbooks.
• Submit time away requests and manage payroll related to clinicians.
• Coordinate tutorials and meetings.
• Arrange physician travel and prepare travel reimbursements.
• Process licensure, memberships, and society dues.
• Update physician CVs and CME credits.
• Obtain insurance authorizations for imaging tests.
• Provide back-up scheduling support for patient appointments.

Skills

Customer service

Communication skills

Prioritization

Team collaboration

Education

High school diploma

Tools

MS Office

Excel

Word

Job description

Nemours Children's Health in Wilmington, DE seeks an Administrative and Care Coordination Specialist in Orthopaedic Surgery to support surgeons and APNs. The role emphasizes excellent customer service and collaboration in a fast-paced clinical setting.

Responsibilities include scheduling surgeries and admissions, handling phone lines, preparing letters, managing calendars, and coordinating clinics. Strong MS Office skills and attention to detail are essential.