Surgical Practice Coordinator

Socket.dev; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE seeks an Administrative and Care Coordination Specialist in Orthopaedic Surgery to support surgeons and APNs. The role emphasizes excellent customer service and collaboration in a fast-paced clinical setting.

Responsibilities include scheduling surgeries and admissions, handling phone lines, preparing letters, managing calendars, and coordinating clinics. Strong MS Office skills and attention to detail are essential.

Qualifications

• High school diploma required.
• Proficiency with MS Office, including Excel and Word.
• Strong interpersonal and communication skills.

Responsibilities

• Coordinate scheduling of patient care activities including surgical procedures and admissions.
• Answer physician and Ortho line calls, triage to appropriate parties.
• Prepare letters of medical necessity for equipment and surgery-related topics.
• Manage physician calendar and schedule administrative meetings.
• Coordinate clinics, monitor schedules, and prevent overbooks.
• Submit time away requests and manage payroll related to clinicians.
• Coordinate tutorials and meetings.
• Arrange physician travel and prepare travel reimbursements.
• Process licensure, memberships, and society dues.
• Update physician CVs and CME credits.
• Obtain insurance authorizations for imaging tests.
• Provide back-up scheduling support for patient appointments.

Skills

Customer service

Communication skills

Prioritization

Team collaboration

Education

High school diploma

Tools

MS Office

Excel

Word

Job description

This position is responsible for providing direct administrative and patient care coordination support for surgeons/physicians and Advanced Practice Providers in the Department of Orthopaedic Surgery. Demonstrate excellent customer service that promotes patient, staff, and customer satisfaction and reflects the Mission, Vision, and Values of Nemours. Skills needed to successfully perform this position are the ability to prioritize, make decisions, handle problems in a calm, responsive manner, and learn quickly and independently. Must work collaboratively, be detail oriented, and use excellent verbal, written, and interpersonal communication skills.

Responsibilities:

1. Coordinate scheduling of patient care activities – surgical procedures, hospital admissions, and other ancillary healthcare services, including coordinating surgical date with physician and patient family, coordinating pre-operative appointments, and direct communication with OR.

2. Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).

3. Create letters of medical necessity for medical equipment and supplies, as well as letters/correspondence pertaining to surgery, school, therapy, home care, etc.

4. Manage physician calendar, requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.

5. Coordinate physician clinics, including monitoring clinic schedules, tracking appropriate patients scheduled, checking for overbooks and potential obstacles to clinic flow.

6. Maintain physician time away – submit time away and clinic cancellation requests and maintain payroll.

7. Coordinate tutorials and meetings.

8. Coordinate physician travel and prepare travel reimbursement forms.

9. Process and maintain physician licensure, professional memberships, and medical society dues.

10. Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.

11. Obtain insurance company authorizations for MRI, CT scans, ultrasound, etc.

12. Provide back-up for scheduling line – schedule, modify, and cancel patient appointments.

Qualifications:

• High school diploma required
• MS Office, Excel, Word proficiency required

#LI-AE1

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.