Orthopedic Surgery Care Navigator

The Nemours Foundation; Wilmington (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

The Nemours Foundation is seeking an administrative and patient care coordination support professional in the Department of Orthopaedic Surgery. This role prioritizes scheduling, communication with surgeons and patients, and coordination of pre-operative activities to promote smooth care delivery.

You will handle phone lines, prepare letters, manage calendars, and assist with travel and licensure tasks while delivering outstanding customer service.

Qualifications

• High school diploma required.
• MS Office, Excel, Word proficiency required.

Responsibilities

• Coordinate scheduling of patient care activities – surgical procedures, hospital admissions, and other ancillary healthcare services, including coordinating surgical date with physician and patient family, coordinating pre-operative appointments, and direct communication with OR.
• Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).
• Create letters of medical necessity for medical equipment and supplies, as well as letters/correspondence pertaining to surgery, school, therapy, home care, etc.
• Manage physician calendar, requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.
• Coordinate physician clinics, including monitoring clinic schedules, tracking appropriate patients scheduled, checking for overbooks and potential obstacles to clinic flow.
• Maintain physician time away – submit time away and clinic cancellation requests and maintain payroll.
• Coordinate tutorials and meetings.
• Coordinate physician travel and prepare travel reimbursement forms.
• Process and maintain physician licensure, professional memberships, and medical society dues.
• Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.
• Obtain insurance company authorizations for MRI, CT scans, ultrasound, etc.
• Provide back-up for scheduling line – schedule, modify, and cancel patient appointments.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma

Tools

MS Office

Excel

Word

Job description

The Nemours Foundation is seeking an administrative and patient care coordination support professional in the Department of Orthopaedic Surgery. This role prioritizes scheduling, communication with surgeons and patients, and coordination of pre-operative activities to promote smooth care delivery.

You will handle phone lines, prepare letters, manage calendars, and assist with travel and licensure tasks while delivering outstanding customer service.