Ortho & Sports Med Front Desk Specialist

Saint Alphonsus; Boise (ID); On-site; USD 32,000 - 48,000; Full time

Job summary

Saint Alphonsus Health System is seeking a Patient Service Representative for the Ortho/Sports Med Clinic in Boise, ID. You will check in patients, collect co-pays, answer calls, schedule appointments, verify insurance, and use EPIC to update records.

The ideal candidate is friendly, detail-oriented, a quick learner, and committed to delivering high-quality customer service to patients and families in a busy clinical setting.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required; healthcare experience preferred.
• Electronic health record (EHR) experience a plus; medical terminology preferred.

Responsibilities

• Greet and assist patients and families, check in for appointments, and collect co-pays.
• Answer phones, take messages, and schedule appointments.
• Verify and update patient and insurance information in EPIC.
• Explain delays and manage patient communications and wait times.
• Support financial counseling and billing activities as needed.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Saint Alphonsus Health System is seeking a Patient Service Representative for the Ortho/Sports Med Clinic in Boise, ID. You will check in patients, collect co-pays, answer calls, schedule appointments, verify insurance, and use EPIC to update records.

The ideal candidate is friendly, detail-oriented, a quick learner, and committed to delivering high-quality customer service to patients and families in a busy clinical setting.