Patient Service Representative Sports Med and Ortho

Trinity Health; Boise (ID); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Trinity Health in the Boise, Idaho area is seeking a Patient Service Representative for the Ortho/Sports Med Clinic. The role involves checking in patients, collecting co-pays, answering phones, scheduling, and ensuring accurate insurance verification.

Proficiency with the EPIC EMR system is preferred and exceptional customer service is essential. The position is full-time with day shifts, Monday–Thursday 8am–5pm and Friday 8am–2pm, at Meridian Health Plaza or clinic locations in the Boise area.

Formación

• Minimum: High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred; EMR experience a plus.

Responsabilidades

• Check in patients for appointments and collect co-pays.
• Answer telephones and take accurate messages.
• Schedule appointments and verify insurance eligibility.
• Be comfortable using EPIC to update required information.
• Provide high-quality customer service and clear communication to patients and families.

Conocimientos

Customer service

Communication

Teamwork

Educación

High School Diploma or equivalent

Herramientas

EPIC EMR

Descripción del empleo

Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Ortho/Sports Med Clinic in Boise, ID!

As a Patient Service Representative, you will play a significant part in creatinga greatexperiencefor patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.You willbe responsible forchecking in patients for appointments, collecting patient co-pays, answering telephones, takingaccuratemessages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidate is friendly, detail-oriented, a quicklearnerand has a passion for providinga high-quality customer service experience to our patients. He or she will also need toutilizeexcellent communication skills while communicating with patients and families. The ability to provide superior customer service whileutilizingindependent decision-making skills will be essential in this position.

POSITION DETAILS:

This Full-Time position will have a schedule of Monday-Thursday 8am -5:00pm and Friday 8:00am-2:00pm. This position will support the Ortho/Sports Med providers at this clinic. Location for the clinic is Meridian Health Plaza, 3025 West Cherry Ln Meridian Idaho

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Previouscustomer service experiencerequired. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred.
• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, anddemonstratesthe Organization’s Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

ADDITIONAL DUTIES:

• Acknowledges and greets patientsimmediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patientsimmediatelyof delays, explains why, and theanticipatedwait time
• Collect, record, and communicate topatientstheir responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assistpatients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintaina neat work area including the reception area
• Follow Cash Control Policy and Procedure andbalancesdaily financial activities. Ensure collection of payments at time of service

About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
• Visit www.saintalphonsus.org/careers to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignityand respect. We are committed torecruitandretaina diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard torace, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.