Patient Services Specialist — Friendly Front Desk (PT)

Saint Alphonsus; Nampa (ID); In loco; USD 21.000 - 28.000; Part-time

Descrizione del lavoro

Saint Alphonsus Health System in Nampa, ID is seeking a Part-Time Patient Service Representative for the 12th Avenue Family Practice/Pediatric Clinic. The role includes checking in patients, collecting co-pays, answering phones, scheduling appointments, and verifying insurance using EPIC.

The ideal candidate is friendly, detail-oriented, and capable of providing excellent patient service. Shifts are Wednesdays, Thursdays and Fridays, 8:30 AM to 3:45 PM, supporting 3 providers across Family

Competenze

• Previous customer service experience required; healthcare experience preferred.
• Electronic health record (EHR) experience a plus; medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Mansioni

• Check in patients for appointments and collect co-pays.
• Answer telephones, take messages, and schedule appointments.
• Verify insurance eligibility and update patient information in EPIC.
• Provide high-quality customer service with clear communication.
• Maintain a neat reception area and support clinic operations.

Conoscenze

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Lean philosophy

Formazione

High school diploma

Strumenti

EPIC EMR

Descrizione del lavoro

Saint Alphonsus Health System in Nampa, ID is seeking a Part-Time Patient Service Representative for the 12th Avenue Family Practice/Pediatric Clinic. The role includes checking in patients, collecting co-pays, answering phones, scheduling appointments, and verifying insurance using EPIC.

The ideal candidate is friendly, detail-oriented, and capable of providing excellent patient service. Shifts are Wednesdays, Thursdays and Fridays, 8:30 AM to 3:45 PM, supporting 3 providers across Family