Ortho Patient Experience Specialist - Scheduling & Support

Texas Orthopedics; Houston (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Advanced Orthopaedics & Sports Medicine in Houston is seeking a Patient Services Representative I to manage patient interactions, schedule appointments, and maintain accurate records in the EHR system. This role prioritizes compassionate service and efficient patient flow within a busy clinic.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle high-volume inquiries.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in healthcare.
• Ability to read, write, and communicate in English; Spanish helpful.

Responsibilities

• Answer high-volume phone calls and electronic inquiries from patients, providers, and staff.
• Schedule, reschedule and cancel patient appointments based on provider availability and clinic policies.
• Handle patient inquiries, provide accurate information, and resolve issues promptly.

Skills

Communication skills

Spanish language (beneficial)

Reasoning ability

Computer skills

Multitasking

Customer service

Education

High school diploma

Tools

EMR systems

Job description

Advanced Orthopaedics & Sports Medicine in Houston is seeking a Patient Services Representative I to manage patient interactions, schedule appointments, and maintain accurate records in the EHR system. This role prioritizes compassionate service and efficient patient flow within a busy clinic.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to handle high-volume inquiries.