Patient Services Representative- Advanced Orthopaedics & Sports Medicine

Advanced Orthopaedics, a division of Ortho LoneStat; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Advanced Orthopaedics, a division of Ortho LoneStat, is seeking a Patient Services Representative I to manage patient interactions, schedule appointments, and maintain accurate records in the EHR system. The role requires clear communication with patients, providers, and staff, ensuring data accuracy and confidentiality while delivering compassionate service.

The ideal candidate has healthcare customer service experience, strong organizational skills, and the ability to work efficiently in a

Qualifications

• Minimum High School diploma or equivalent.
• Experience delivering customer service, preferably in healthcare.
• Ability to read, write and communicate clearly in English; Spanish knowledge is a plus.

Responsibilities

• Answer high-volume calls and electronic inquiries from patients, providers, and staff.
• Schedule, reschedule, and cancel appointments per provider availability and clinic policies.
• Maintain and update patient records in the EHR; ensure accuracy and confidentiality.
• Resolve patient concerns promptly and professionally to support a positive experience.
• Collaborate with providers and administrative staff to optimize patient flow.
• Provide excellent customer service to ensure patient satisfaction and well-being.

Skills

Customer service

Bilingual English/Spanish

Data entry

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

The Patient Services Representative I plays a crucial role in ensuring a seamless experience for patients within the healthcare system. This position is responsible for managing patient interactions, from maintaining accurate patient information, scheduling appointments to addressing inquiries and resolving issues. The representative serves as a vital link between patients and healthcare providers, ensuring that all patient needs are met efficiently and compassionately. Ultimately, this role is essential in fostering a positive environment that priorities patient satisfaction and well-being.Key Responsibilities:Answer high-volume phone calls and electronic inquiries from patients, providers, and staffSchedule, reschedule and cancel patient appointments according to provider availability and clinic policiesHandle patient inquiries and concerns, providing accurate information and resolving issues promptlyMaintain and update patient records in the electronic health record (EHR) system, ensuring data accuracy and confidentialityCollaborate with healthcare providers and administrative staff to streamline patient flow and enhance service deliveryProvide excellent customer service to ensure a positive patient experienceRequired Skills & CompetenciesLanguage Ability: Able to read and comprehend simple instructions, short correspondence or memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to speak and communicate in Spanish is beneficial.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: Basic computer skills and operational knowledge are required. Good typing skillsPersonal Skills: Appointment Coordinator must have a pleasant and efficient manner in person and over the phone. Accuracy and attention to detail is essential to the job. The ability to work well under pressure and an awareness and understanding of other cultures are also important. Needs to have reasonable planning and organization skills as well as multi-tasking and prioritization abilities.QualificationsMinimum Qualifications:High school diploma or equivalentPrevious experience in customer service role, preferably in a healthcare settingStrong communication skills, both verbal and writtenPreferred Qualifications:Experience with electronic medical record (EMR) systemsKnowledge of medical terminology and healthcare processesBilingual proficiency in English and another languageWorking Conditions & Physical DemandsNoise level: ModeratePhysical demands: Employee is regularly required to sit, talk or hear. Sits on a hard or cushioned chair frequently.Vision requirement: Requires ability to perform close vision, peripheral vision, ability to adjust focus and spend up to 4-5 hrs in front of a computer.Auditory acuity for hearing telephone conversation.Clear speaking voice in order to communicate effectively.Be able to handle stressful, uncomfortable situationsWork Hours are Monday - Friday, 8:00 am - 5:00 pm