Ortho Clinic Operations Coordinator

Wentworth-Douglass Hospital; Portsmouth (NH); On-site; USD 24,000 - 32,000; Full time

Job summary

Wentworth-Douglass Hospital in Portsmouth, NH, is seeking a Clinic/Practice Assistant to support daily practice operations in a non-clinical, patient-facing role. You will handle scheduling, registration, billing, records management, and communications to ensure a welcoming, organized patient experience.

You will greet patients, verify information, manage referrals, and maintain accurate appointment records while coordinating with a collaborative team.

Qualifications

• High school diploma or equivalent required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of standard office procedures, including filing, copying, scanning, printing, and faxing.
• Confidence using multi-line phone systems and handling routine calls and messages.
• Strong written and verbal communication and organization skills.

Responsibilities

• Welcome and assist patients while supporting an efficient flow through the practice.
• Schedule patient appointments and maintain accurate records and daily schedules.
• Handle incoming calls, take messages, and connect callers with resources.
• Support patient check-in/check-out and verify registration information.
• Process referrals and prior authorizations documentation.
• Prepare, scan, file, and retrieve documents in patient records.
• Process billing forms and collect co-pays when required.
• Open and distribute mail and faxes and manage memos and forms.
• Monitor waiting room and maintain smooth day-to-day operations.

Skills

Healthcare office experience

Communication skills

Time management

Professional messages handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Wentworth-Douglass Hospital in Portsmouth, NH, is seeking a Clinic/Practice Assistant to support daily practice operations in a non-clinical, patient-facing role. You will handle scheduling, registration, billing, records management, and communications to ensure a welcoming, organized patient experience.

You will greet patients, verify information, manage referrals, and maintain accurate appointment records while coordinating with a collaborative team.