Patient Concierge & Clinic Scheduling Pro

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement plan

Paid time off

Tuition assistance

Wellness resources

Job summary

Wentworth Health Partners Plastic Surgery Specialists is seeking a Clinical/Practice Assistant to support front-desk operations, scheduling, registration, and general administrative duties in a busy cosmetic and reconstructive care setting in Dover, NH.

You will greet patients, manage appointments, assist with billing, and coordinate records to ensure smooth patient flow and high-quality care. This onsite role requires strong communication and organization, with an emphasis on patient experience.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Strong proficiency with Microsoft Office Suite and general office operations.
• Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
• Excellent written and verbal communication skills.
• Strong organization, time management, and multitasking skills.

Responsibilities

• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Skills

Office experience

MS Office

Phone systems

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Wentworth Health Partners Plastic Surgery Specialists is seeking a Clinical/Practice Assistant to support front-desk operations, scheduling, registration, and general administrative duties in a busy cosmetic and reconstructive care setting in Dover, NH.

You will greet patients, manage appointments, assist with billing, and coordinate records to ensure smooth patient flow and high-quality care. This onsite role requires strong communication and organization, with an emphasis on patient experience.