Orthopedics Clinic Admin Assistant

Wentworth-Douglass Physicians Organization (WDP); Portsmouth (NH); On-site; USD 24,000 - 32,000; Full time

Job summary

Wentworth-Douglass Hospital in Portsmouth, NH is seeking a Clinic/Practice Assistant to support daily practice operations—scheduling, registration, records management, and patient communications—in a non-clinical, patient-facing role. You will help maintain an organized, welcoming environment and ensure accurate, timely processing.

The role requires a high school diploma, up to one year of healthcare office experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma required.
• Up to one year of healthcare office experience preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of standard office procedures: filing, copying, scanning, printing, faxing.
• Confidence using multi-line phone systems and handling routine and non-routine calls.
• Clear, professional written and verbal communication skills.
• Strong organization and time-management, balancing multiple priorities within defined systems.

Responsibilities

• Welcome and assist patients while supporting an efficient flow through the practice.
• Schedule patient appointments and maintain accurate records and daily schedules.
• Manage incoming calls and route to appropriate resources.
• Assist with patient check-in/check-out and verify registration information.
• Handle referrals and prior authorizations correspondence.
• Prepare, scan, file, and retrieve documents in patient records.
• Process patient billing forms and collect co-pays when required.
• Open and distribute mail and faxes; prepare forms and memos as directed.
• Monitor the waiting room and support day-to-day operations.

Skills

Communication skills

Multi-line phone systems

Organization skills

Microsoft Office

Education

High school diploma

Tools

Records management

Job description

Wentworth-Douglass Hospital in Portsmouth, NH is seeking a Clinic/Practice Assistant to support daily practice operations—scheduling, registration, records management, and patient communications—in a non-clinical, patient-facing role. You will help maintain an organized, welcoming environment and ensure accurate, timely processing.

The role requires a high school diploma, up to one year of healthcare office experience, and proficiency with Microsoft Office.