Ortho Appointment Coordinator — Patient Care & Scheduling

Resurgens Orthopaedics; Grapevine (TX); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Appointment Scheduler to manage orthopedic patient scheduling. The role involves booking, confirming, and rescheduling appointments for consultations, procedures, and follow-ups, while ensuring accurate data entry and insurance verification.

The scheduler will maintain EMR records, coordinate with clinical staff, handle inquiries, and ensure HIPAA compliance in all interactions with patients and records.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare scheduling is preferred.
• Familiarity with HIPAA compliance and healthcare regulations.
• Certifications in medical administration or scheduling software are a plus.

Responsibilities

• Manage and coordinate patient appointment schedules, including booking, rescheduling, and cancellations.
• Verify patient information, insurance coverage, and eligibility prior to scheduling.
• Maintain accurate records of patient interactions in the EMR or scheduling system.
• Communicate effectively with clinical staff to ensure appointment availability and resolve conflicts.
• Provide courteous assistance to patients regarding appointments and policies.
• Monitor reminders and follow-ups to confirm scheduled visits.
• Uphold confidentiality and HIPAA regulations when handling patient information.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Adaptability

HIPAA compliance awareness

Team collaboration

Attention to detail

Verbal and written communication

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Microsoft Office

Job description

Resurgens Orthopaedics is seeking a Patient Appointment Scheduler to manage orthopedic patient scheduling. The role involves booking, confirming, and rescheduling appointments for consultations, procedures, and follow-ups, while ensuring accurate data entry and insurance verification.

The scheduler will maintain EMR records, coordinate with clinical staff, handle inquiries, and ensure HIPAA compliance in all interactions with patients and records.