Orlando Customer Care Specialist – Inbound & Outbound

Massey Services, Inc.; Ocala (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Disability insurance

Job summary

Massey Services, Inc. is seeking a full-time Customer Service Representative in Florida. You will handle inbound calls, resolve inquiries, and assist with scheduling and billing.

The role involves outbound calls to confirm appointments and collect overdue payments, with opportunities to handle related administrative tasks. The position requires a high school diploma or GED, strong communication and computer skills, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills needed.
• Excellent computer, typing, and 10-key skills required.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner.
• Resolve inquiries, billing questions, and scheduling service.
• High volume outbound calls to ensure satisfaction, confirm appointments, and collect overdue payments.
• Daily reporting; update customer accounts; accounts payable; HR paperwork; payroll processing, etc.

Skills

Customer service

Phone communication

Typing

Problem solving

Time management

Education

High School Diploma or GED

Tools

MS Office

CRM software

Job description

Massey Services, Inc. is seeking a full-time Customer Service Representative in Florida. You will handle inbound calls, resolve inquiries, and assist with scheduling and billing.

The role involves outbound calls to confirm appointments and collect overdue payments, with opportunities to handle related administrative tasks. The position requires a high school diploma or GED, strong communication and computer skills, and the ability to work in a fast-paced environment.