Customer Service Specialist — Inbound & Outbound Support

Massey Services, Inc.; Melbourne (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. in Melbourne, FL is seeking a Customer Service Specialist to handle incoming calls, resolve inquiries, and schedule services. The role includes outbound calls to confirm appointments and collect overdue payments, with potential involvement in reporting and account updates.

The ideal candidate brings strong communication skills and a commitment to excellent service. Compensation ranges from $16.00 to $18.00 per hour with a comprehensive benefits package including medical,

Qualifications

• High School Diploma or GED required.
• Previous customer service experience on the phone.
• Strong problem-solving skills and time management.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner; resolve inquiries, billing questions, and scheduling service.
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• May include daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing, etc.

Skills

Customer service

Problem solving

Time management

Computer skills

Phone etiquette

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Massey Services, Inc. in Melbourne, FL is seeking a Customer Service Specialist to handle incoming calls, resolve inquiries, and schedule services. The role includes outbound calls to confirm appointments and collect overdue payments, with potential involvement in reporting and account updates.

The ideal candidate brings strong communication skills and a commitment to excellent service. Compensation ranges from $16.00 to $18.00 per hour with a comprehensive benefits package including medical,