Customer Experience Specialist – Inbound & Outbound Support

masseyservices; Sarasota (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, based in Orlando, Florida, is one of the nation’s leading pest prevention and landscape service providers, serving over 800,000 customers from 180+ service centers. This full‑time role handles inbound customer calls, resolves inquiries, processes billing questions, schedules service, and supports lightweight office tasks.

A high school diploma and prior phone-based customer service are required.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing.

Skills

Customer service on phone

Problem solving

Typing

Time management

Urgency

Education

High School Diploma or GED

Tools

10-key

Job description

Massey Services, based in Orlando, Florida, is one of the nation’s leading pest prevention and landscape service providers, serving over 800,000 customers from 180+ service centers. This full‑time role handles inbound customer calls, resolves inquiries, processes billing questions, schedules service, and supports lightweight office tasks.

A high school diploma and prior phone-based customer service are required.