Customer Service Pro: Scheduling, Billing & Support

Massey Services, Inc.; Orlando (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Tuition reimbursement

Short & long term disability

Job summary

Massey Services, Inc. in Orlando, FL, is seeking a Customer Service Specialist to provide outstanding assistance for incoming and outgoing customer communications. You'll resolve inquiries, schedule services, and ensure customer satisfaction in a dynamic environment.

This role requires a High School Diploma or GED, with prior customer service experience and strong problem-solving skills essential. Compensation is competitive at $16 - $18 per hour, complemented by a comprehensive benefits package.

Qualifications

• Minimum education requirement is a High School Diploma or GED.
• Previous experience with customer service on the phone is required.
• Strong problem solving skills are essential.
• Excellent computer, typing, and 10-key skills needed.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner.
• Resolving customer inquiries, requests, billing questions, and scheduling service.
• Conducting a high volume of outbound calls to ensure customer satisfaction.
• Updating customer account information and processing payroll.

Skills

Customer service experience

Problem solving skills

Computer skills

Time management

Education

High School Diploma or GED

Job description

Massey Services, Inc. in Orlando, FL, is seeking a Customer Service Specialist to provide outstanding assistance for incoming and outgoing customer communications. You'll resolve inquiries, schedule services, and ensure customer satisfaction in a dynamic environment.

This role requires a High School Diploma or GED, with prior customer service experience and strong problem-solving skills essential. Compensation is competitive at $16 - $18 per hour, complemented by a comprehensive benefits package.